Does Buildsolar.com.au provide sales and design support? Buildsolar.com.au includes all product information and manuals which are made publicly available by the manufacturer. The information available to us is the same that is available to you. We encourage you to familiarise yourself with all materials made available first before contacting us for support. More information can be found on the Dangers and Your Responsibilities page.
What are order processing and shipping timeframes? Shipping times will vary depending on your location, stock availability and location and transport type. Your order is typically processed within 24hrs, however, delivery timeframes can vary depending on the factors above.
What are your shipping costs?
$50 processing and freight fee orders below $599 (Free shipping for Victron equipment $600 and above)
VICTRON EQUIPMENT ONLY FREE SHIPPING FOR $600+ Order Value. Freight cost added separately for NON-VICTRON equipment.
Lead-acid and Lithium Freight Rates calculated on a per order basis. Rate dependent on order volume, location and delivery method.
How can I track my order? When an order is placed and shipped, you will be notified of the shipping tracking details once available.
What is our servicing and warranty procedure? The warranty on the products supplied through buildsolar.com.au is the products manufacturers warranty. Buildsolar.com.au will assist with servicing and warranty claims with the manufacturer, and ensure a satisfactory outcome is achieved. More information can be found on the Dangers and Your Responsibilities page.
For detailed information and instructions on our warranty and servicing policy please click here.
What delivery address's does bluildsolar.com.au accept? A valid delivery address for items under 20kg is a residential or business address (PO BOXES ARE NOT VALID AND WILL NOT BE SENT). For items above 20kg (Batteries, Inverters and solar panels), the delivery location must have forklift unloading ability (Eg. A business or transport depot). Buildsolar.com.au does not take any liability for delivery addresses that are incomplete, inaccurate or that do not have sufficient unloading capability. Additional fees may apply if delivery is not made successfully at first attempt.
My order includes large, heavy, bulky items over 20kg, what do I need to know? For items over 20kgs, these will be shipped on a pallet and must be received at a location with a forklift. Buildsolar.com.au does not take any liability for delivery addresses that do not have sufficient unloading capability.
Do you ship beyond Australia? At the moment we only ship to Australian addresses.
I know the specific product from the brand you offer but I can't find it on the website... Buildsolar.com.au can source most off-grid equipment components from the brands we offer, and not all are listed on the website. If you require a specific component, please send us an email with the exact part number and details and we see if we can assist.